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Managed Services
FCS readiness, global talent and domain expertise redefines your Oracle E-Business suite managed services. Our blended cost model, dedicated onsite & offshore resources help maximize your ROI and improve your SLA levels. Our team of Oracle certified experts will help you achieve your strategic IT Goals.
 
FCS E-Business Suite Managed Services is a complete hosting and software management service that gives you direct access to Oracle product, support, and software management experts who can help solve problems and introduce new product capabilities.
 
Our Offerings:
  • Managed Services based on onsite-Offshore model with SLA based Performance
  • Services include Application Support, Maintenance & Administration
    (Level 1, 2 and 3)
  • Global Support Center offering IT services shared across multiple customers on Oracle E-Buisness Suite
  • Innovative Pricing Models to meet varying demands
  • Coverage across various time zones (24x7x365)
 
Business Benefits:
Onsite-Offshore Engagement Model
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  • Reduced TCO Innovative Pricing models based on efforts expended and not on FTE deployed
  • Extended Coverage - 24 x 7 x 365 support model to meet global demands & business exigencies
  • Flexibility & Scalability Ability to meet varying business demands giving economies of scale
  • Knowledge Retention Knowledge Management tool helps in capturing & defining knowledge base
  • Improved Customer Satisfaction SLA based performance measurement
  • Standardized Processes Deployment of Standardized set of tools & processes across engagements
  • Leverage Best Practices using ITIL Framework
 
Our Engagement Models:
[+] Onsite-Offshore Model
[+] Global Shared Support Model